預(yu)(yu)先控制。管(guan)(guan)理投資(zi)(zi)這為了使(shi)服務(wu)效果達到預(yu)(yu)期的目標(biao)，職工食堂(tang)(tang)托管(guan)(guan)，在(zai)(zai)餐(can)(can)(can)(can)廳(ting)(ting)開始服務(wu)前(qian)在(zai)(zai)管(guan)(guan)理上所做的一(yi)切(qie)努力我(wo)們(men)稱其(qi)為預(yu)(yu)先控制；這樣做主(zhu)(zhu)要(yao)(yao)(yao)是為了預(yu)(yu)防(fang)在(zai)(zai)開餐(can)(can)(can)(can)服務(wu)中各種(zhong)資(zi)(zi)源在(zai)(zai)質和量上出現不必(bi)(bi)要(yao)(yao)(yao)的偏差。其(qi)主(zhu)(zhu)要(yao)(yao)(yao)內容有：1）物資(zi)(zi)資(zi)(zi)源的預(yu)(yu)先控制。2）人力資(zi)(zi)源的預(yu)(yu)先控制。3）衛生質量的預(yu)(yu)先控制。4）突發事(shi)件、事(shi)故的預(yu)(yu)先控制。廚(chu)房(fang)衛生管(guan)(guan)理，淮(huai)南食堂(tang)(tang)托管(guan)(guan)， 廚(chu)房(fang)清潔設立崗位責任制，所有日常用(yong)(yong)(yong)廚(chu)具每天在(zai)(zai)工作(zuo)(zuo)后(hou)(hou)都必(bi)(bi)須(xu)進行(xing)嚴(yan)格消(xiao)毒(du)，清洗時要(yao)(yao)(yao)做到一(yi)洗、二(er)刷、三沖、四消(xiao)毒(du)、五保(bao)潔，在(zai)(zai)消(xiao)毒(du)后(hou)(hou)要(yao)(yao)(yao)加蓋(gai)保(bao)管(guan)(guan)，食堂(tang)(tang)承(cheng)包(bao)托管(guan)(guan)，防(fang)止再(zai)污(wu)染(ran)，未(wei)經消(xiao)毒(du)的廚(chu)具不得使(shi)用(yong)(yong)(yong)。廚(chu)房(fang)所有廚(chu)具在(zai)(zai)用(yong)(yong)(yong)完(wan)后(hou)(hou)要(yao)(yao)(yao)擺(bai)放(fang)有序，砧(zhen)(zhen)板要(yao)(yao)(yao)豎放(fang)，以確保(bao)底(di)、面(mian)、邊三面(mian)光，且切(qie)生熟食品(pin)的砧(zhen)(zhen)板要(yao)(yao)(yao)分(fen)開使(shi)用(yong)(yong)(yong)。各餐(can)(can)(can)(can)廳(ting)(ting)無論采用(yong)(yong)(yong)物理或化(hua)學方(fang)法必(bi)(bi)須(xu)認真作(zuo)(zuo)好記錄、備案、注明(ming)消(xiao)毒(du)方(fang)法。各餐(can)(can)(can)(can)廳(ting)(ting)所有人員的工作(zuo)(zuo)服、工作(zuo)(zuo)帽(mao)一(yi)周(zhou)必(bi)(bi)須(xu)消(xiao)毒(du)1至2次(ci)。各餐(can)(can)(can)(can)廳(ting)(ting)的大廳(ting)(ting)、操作(zuo)(zuo)間、主(zhu)(zhu)副食為、毛菜(cai)間、消(xiao)毒(du)間、更衣室、平常每周(zhou)一(yi)期消(xiao)毒(du)2次(ci)，遇有疫情每日必(bi)(bi)須(xu)餐(can)(can)(can)(can)餐(can)(can)(can)(can)消(xiao)毒(du)。

無形(xing)性，餐(can)飲業在服務效用(yong)上有(you)無形(xing)性，它(ta)不(bu)同于水果、蔬菜(cai)等有(you)形(xing)產品，公從色澤(ze)、大小(xiao)(xiao)、形(xing)狀等就能判(pan)別其(qi)質(zhi)量好壞(huai)。餐(can)飲服務只(zhi)能通過就餐(can)客人(ren)購買、消(xiao)(xiao)費、享受服務之后所得到的(de)(de)親身感(gan)受來評價(jia)其(qi)好壞(huai)。成(cheng)立消(xiao)(xiao)毒(du)(du)(du)檢查(cha)小(xiao)(xiao)組。對各餐(can)廳(ting)(ting)進行不(bu)定期、不(bu)定時的(de)(de)檢查(cha)。（主要檢查(cha)有(you)無消(xiao)(xiao)毒(du)(du)(du)、有(you)無消(xiao)(xiao)毒(du)(du)(du)記錄(lu)）消(xiao)(xiao)的(de)(de)餐(can)具的(de)(de)無污染(ran)、不(bu)否(fou)與(yu)雜物、混放）；各餐(can)廳(ting)(ting)必(bi)須(xu)(xu)設置消(xiao)(xiao)毒(du)(du)(du)間(jian)(jian)，并配備(bei)齊消(xiao)(xiao)毒(du)(du)(du)工具，消(xiao)(xiao)毒(du)(du)(du)間(jian)(jian)必(bi)須(xu)(xu)專人(ren)負(fu)責。標上消(xiao)(xiao)毒(du)(du)(du)人(ren)員姓名，消(xiao)(xiao)毒(du)(du)(du)時間(jian)(jian)、記錄(lu)消(xiao)(xiao)毒(du)(du)(du)餐(can)具；

各餐(can)(can)(can)(can)廳(ting)必(bi)(bi)須作(zuo)到餐(can)(can)(can)(can)餐(can)(can)(can)(can)消(xiao)毒(du)，大學食堂托管，對(dui)周(zhou)轉快的(de)(de)(de)餐(can)(can)(can)(can)具（如(ru)粥碗(wan)、筷(kuai)子）用(yong)(yong)84消(xiao)毒(du)液隨(sui)用(yong)(yong)隨(sui)消(xiao)毒(du)。各餐(can)(can)(can)(can)廳(ting)必(bi)(bi)須按(an)照正確的(de)(de)(de)消(xiao)毒(du)方(fang)法和步驟進行消(xiao)毒(du)。去污、洗(xi)涮(shuan)、入消(xiao)毒(du)柜。用(yong)(yong)浸(jin)泡(pao)10-30分種(zhong)消(xiao)毒(du)。用(yong)(yong)消(xiao)毒(du)去污、洗(xi)涮(shuan)（用(yong)(yong)浸(jin)泡(pao)10-20分鐘）、凈水沖洗(xi)。各餐(can)(can)(can)(can)廳(ting)消(xiao)的(de)(de)(de)餐(can)(can)(can)(can)具必(bi)(bi)須干凈衛生，無(wu)污垢(gou)，無(wu)油垢(gou)。未經(jing)消(xiao)毒(du)的(de)(de)(de)餐(can)(can)(can)(can)具（如(ru)碗(wan)、盤、筷(kuai)子、餐(can)(can)(can)(can)勺等）禁止使用(yong)(yong)，有(you)(you)(you)不消(xiao)毒(du)使用(yong)(yong)者(zhe)追究責(ze)任并給予(yu)處(chu)罰。各餐(can)(can)(can)(can)廳(ting)無(wu)論采用(yong)(yong)物理或化學方(fang)法必(bi)(bi)須認真(zhen)作(zuo)好記錄、備案、注明消(xiao)毒(du)方(fang)法。各餐(can)(can)(can)(can)廳(ting)所(suo)有(you)(you)(you)人員的(de)(de)(de)工(gong)作(zuo)服、工(gong)作(zuo)帽(mao)一周(zhou)必(bi)(bi)須消(xiao)毒(du)1至2次。各餐(can)(can)(can)(can)廳(ting)的(de)(de)(de)大廳(ting)、操(cao)作(zuo)間、主副食為、毛菜間、消(xiao)毒(du)間、更衣(yi)室、平常每周(zhou)一期消(xiao)毒(du)2次，遇有(you)(you)(you)疫情(qing)每日必(bi)(bi)須餐(can)(can)(can)(can)餐(can)(can)(can)(can)消(xiao)毒(du)。